Our booking system is 100% secure!
Your credit or debit card information is 256 bit encrypted and never stored.
The payment area of the Looking4Parking website is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.
Information passed between your computer and our website cannot be read in the event it is intercepted by someone else.
Transfers Terms & Conditions
Terms and Conditions for Looking4Transfers.
This is a legal document which contains contractual provisions (the “Terms and Conditions”). The customer’s Statutory Rights are not affected. These terms and conditions of booking are governed by English Law and are subject
to the exclusive jurisdiction of the English courts. If any of these terms or part of any term are found to be invalid illegal or unenforceable then such term(s) shall be deemed modified to the minimum extent necessary
to make it/them valid, legal and enforceable. If such modification is not possible the relevant provision or part-provision shall be deemed deleted. Any such modification to or deletion of a term or part term shall not
affect the validity and enforceability of the rest of these terms. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not
limit the sense of the words, description, definition, phrase or term preceding those terms.
1. Definitions
- The “company” refers to Looking4Parking Limited (a company registered in England with number 7107772).
- The “customer” refers to the person or persons using or proposing to use the transfer services of the company.
- The “transfer provider” refers to the provider of the transfer for which the company acts as a booking agent.
- The “booking” refers to the purchase by a customer via the company’s website of a transfer service to be provided by the transfer provider.
- The “date of departure” refers to the date of the outward flight.
- The “transfer” refers to the travel journey from or to an airport using a method of transport including bus, coach, train, private taxi or private mini-bus.
2. The Company’s Liability
- These Terms and Conditions apply only to bookings made directly through this website. Bookings made via a third party website(s) are strictly subject to the terms and conditions set out on that website(s).
- The company acts only as a booking agent for the transfer provider for the featured transfers. It does not itself provide the transfers. The customer will also be contracting with the transfer provider and will be subject to the transfer provider’s terms and conditions. Full details of these terms and conditions are available from the transfer provider.
- As a booking agent for the transfer provider the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the provision of the transfer services must be made against the transfer provider and subject to its terms and conditions.
- Notwithstanding any of the terms of these Terms and Conditions, the company does not limit or exclude its liability for any liability that cannot be limited or excluded by applicable law.
3. Bookings
- Bookings via the company’s website are deemed to have been made final once a booking reference number has been issued. All Terms and Conditions are deemed to have been accepted when a booking reference number has been issued.
- Telephone bookings are deemed to have been made final when confirmed by the company’s telephone representative. All terms and conditions are deemed to have been accepted once confirmation of the booking has been issued.
- All transfers are subject to availability.
- The company reserves the right not to accept or fulfil a booking. A booking is not a guaranteed reservation of a transfer and the company may cancel a booking if the transfer provider advises that it is unable to fulfil a booking.
In these circumstances a refund will be given but the company accepts no liability for any indirect or consequential loss or losses or loss of profit arising.
- It is the responsibility of the customer to ensure that a valid contact number and email address is provided at the time of making a booking.
- It is the responsibility of the customer to ensure he/she reads the confirmation email before travelling.
- The company will not accept liability for any costs incurred or losses arising due to the failure of the customer to provide a valid contact number and email address or failing to read the confirmation email before travelling.
- It is advisable for all customers to print the confirmation email and to take it when travelling to the chosen airport or destination.
- The company may use information supplied by the customer at the time of booking for the following purposes: (a) to fulfil the booking; (b) for processing and obtaining payment; (c) for analysis and profiling the
customer’s preferences (e.g. market, customer and product analysis) to enable review, development and improvement to the products and services offered; (d) to enable the company to provide the customer
and other customers with relevant information through the company’s marketing programme. The company may keep the customer informed of its products and services using any of the following methods:
e-mail, post, telephone, SMS. If the customer wishes to opt-out of these marketing activities please advise the company accordingly.
4. Payment
- Payment for a booking made by telephone or on the company’s website can only be made using MasterCard, Visa, American Express, Diners Club or Switch. Cheques are not accepted.
- If payment by card is declined the company and the transfer provider reserve the right not to fulfil the booking.
- All prices are quoted in the currency of the country selected by the customer on the website (or, if no currency is selected, in the currency of the country in which the transfer is provided) and include VAT where applicable.
- When a booking is made using a non-UK credit card the card issuer will debit the customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
5. Cancellation Procedures
- A booking may be cancelled up to 48 hours prior to the date when the transfer is due to commence.
- To cancel a booking please contact us by emailing reservations@looking4.com during office hours quoting your booking reference number. All National Express, Autostradale, Plus Group, Sageb, Sitbus, Prestia e Comande and all Train & Tram (including the Express Train) transfers are non-refundable; for all other transfers a cancellation fee of £5.00 or €5.00 (dependent upon booking currency) will be deducted from the refunded booking amount.
- All cancellations must be notified directly to the company to be valid for any refund. Customers who cancel within 48 hours of the date when the transfer is due to commence or who do not turn up for the service, or who do not turn-up in time at the airport to catch their flight shall not be refunded.
- All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at time the booking was made.
- All booking transaction charges levied by banks, credit card and other providers of financial services are strictly non-refundable.
6. Amendment Procedures
- Amendments can generally be made up 48 hours prior to the date when the transfer is due to commence. This service is free of any administration charges, however if the new booking price following an amendment is higher than the price of the original booking, the difference will always be charged.
- Amendments will be subject to the Booking Conditions of the transfer provider who may charge amendment fees in addition to any cost increases of payment charges.
- National Express transfers; although once purchase your ticket is not refundable but the journey date and time can be changed prior to your current departure date and time. Amendments must be made prior to the journey (whether outbound or return) by calling (0044) 08717 818178 (lines are open 24/7). An amendment fee will apply so have credit/debit card details at hand. Please note that an excess fare will also be charged where a higher fare category applies.
- The company shall not be responsible if a requested amendment cannot be fulfilled. All booking requests are to be made by email to reservations@looking4.com and include; your booking/order reference number and full details of required changes.
7. The Transfer Provider’s Terms & Conditions
- All bookings are accepted subject to the current terms and conditions of the transfer provider, a full copy of which is available upon request. The following terms are highlighted for information only.
- The transfer provider accepts no responsibility or liability for any theft, loss or damage to any personal property.
- Children under 16 years must be accompanied by an adult unless otherwise stated by the transfer provider.
- The transfer provider reserves the right to refuse carriage to any person (both before and during the transfer) who, at the sole discretion of the transfer provider’s representative:
- is thought to be under the influence of alcohol or drugs;
- has or is thought to have an infectious disease;
- smokes or consumes alcohol or attempts to smoke or consume alcohol in the vehicle;
- does or most probably would pollute the vehicle with his/her clothing or baggage;
- behaves in a way that is disruptive in any way;
- affects the passengers’ safety or that of the driver of the vehicle;
- behaves or appears in a way that is disturbing; and/or
- acts in any way that is prohibited by the laws of the transfer destination country.
- The transfer provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the transfer provider.
- Unless otherwise stated, the transfer fee at most of the company’s destinations includes the transportation of one piece of baggage per person.
8. Complaints Procedure
- If you experience a problem while you are travelling which may affect in any way you’re your enjoyment and use of the service that you have booked and paid for, please contact the local transfer provider using the numbers provided on your confirmation voucher and they will endeavour to resolve any concerns you have.
- Should efforts made by the transfer provider not resolve your concerns to a satisfactory level please email us with the full details for us to investigate.
- All complaints need to be submitted within 28 days of your travel date in which the transfer was used. We will not accept complaints arising from failure to follow Looking4transfers.com or our transfer providers Terms and Conditions (including but not limiting to travelling without your confirmation voucher, failure to reconfirm your return transfer arrangement or incorrect information given at the time of booking).
- Complaints are to be made by emailing customer.relations@looking4parking.com A complaint can also be sent by writing to Looking4Parking Ltd, W10 Greenhouse, Beeston Road, Leeds, UK, LS11 6AD.
Where do I find my Card Security Code?
Visa, Mastercard and others
Flip your card over and look at the signature box. The last 3 digits on the far right is the security code.
American Express
The 4 digit security code appears on the front of the card just above the credit card number.
WEBSITE PRIVACY POLICY
Looking4
Looking4 is committed to protecting your privacy and maintaining the security of any personal information received from you.
This privacy policy explains the types of personal information we gather when you use our websites, as well as some of the steps we take to safeguard it.
We ask that you read this privacy policy carefully as it contains important information about your legal rights.
Who are we?
We are Looking4Parking Limited, a company registered in England with number 7107772 and with our registered office at W10 Greenhouse, Beeston Road, Leeds, England, LS11 6AD. We are commonly known as Looking4Parking.com or Looking4.
We are part of the Looking4 Group and our parent company is Agency of the North Limited, a company registered in England with number 7761704 and with our registered office at W10 Greenhouse, Beeston Road, Leeds, England, LS11 6AD. If we refer to our group companies in this privacy policy we are referring to companies whose parent company is Agency of the North Limited.
When in this privacy policy it mentions that we collect information about you, we do so as the data controller.
What laws apply to our processing of your personal data?
Looking4 has a legal duty to protect your personal data under data protection laws, including the General Data Protection Regulation 2016 and the Data Protection Act 2018.
Data Collection
Web Browsing
As you browse our website, your visit is automatically logged. This includes information such as the browser brand, operating system you use, and the date and time of your visit. This data is collated by our log analysis tool as part of our web site visitor statistics. You are not personally identifiable. All websites will perform this type of visitor logging.
Personal data - enquiry
Where you provide us with your name, e-mail address or other personal information on this site, e.g. when you register an enquiry, this information will be stored in our database for the purpose of contacting you in line with the mode expressed on the input form. For example, by email or telephone.
Personal data - booking
To make a booking using our website, we will ask you for personal information. As a minimum, this will include your name, address (including country of residence), date of birth, contact details, such as your email address and telephone number and your car registration. We will also ask you for payment details, so that you can pay for your booking.
In addition to the information we collect during registration, we may also collect the following information whilst you are a customer or when you access the website:
- information you provide to us in any correspondence and a record of any correspondence that has taken place between you and us through any of our communication channels;
- information about any possible fraudulent, criminal or anti-money laundering activity which our systems may detect;
- information about your booking patterns, for example dates of your trips and departure locations.
How do we use information about you?
When we process personal data, we will have made a judgement about the legal basis upon which it is processed. This is a requirement of data protection laws. The legal basis for our processing of personal data depends upon the specific personal data and processing concerned. It includes your consent (for example, for third party marketing communications), fulfilling contracts (for example, in relation to the processing of bookings made by you), our legitimate interest (for example, fraud prevention) and legal obligations (for example, if a court legally asks us to provide certain information).
When you accept Looking4’s terms and conditions you consent to certain checks being made.
The information that has been collected by us (as described in the sections above) may be used for the following purposes:
- to assist with general account management, including the setup of the booking and other operational actions such as management of customer queries;
- to process any banking or online payment transactions relating to bookings you might make;
- to provide you with the most suitable information around promotional offers and events in line with the marketing preferences you have chosen (see the next section ‘Marketing communications’ for more details);
- to assist third party advertisers or advertising networks to promote advertisements that they consider you may find interesting (see the next section ‘Marketing communications’ for more details);
- personal data may be aggregated and anonymised to give trends and themes and you may receive targeted communications based upon the overall analysis;
- as part of our commitment in providing customers with the best service possible, this information may be used as part of internal assessments around the quality of the services we provide;
- research around customer activity and our products (including customer surveys);
- to detect and prevent fraud;
- to ensure we comply with legal and regulatory duties;
- to ensure that content from our website is presented in the most effective manner for you and your device;
- to run our business in a professional and efficient manner.
Marketing communications
We particularly want to draw your attention to our use of your personal data to send you information about promotional offers (for example, limited time discounts at particular airports), technical updates and new site features. Depending upon your marketing preferences we may also share some of your personal details with advertisers and advertising networks, to enable them to promote our products and services to you through other media, for example social media sites.
We will send you marketing communications whilst you are a customer and for up to 30 months after you make a booking unless you have unsubscribed. If you make an enquiry, we may send you marketing communications for up to 6 months after you make a booking unless you have unsubscribed.
When you make a booking you will have the opportunity to select your marketing preferences. You can change your preferences at any time.
If you wish to unsubscribe, please select the “Click this link to unsubscribe ” option at the foot of any promotional email that you may receive from us to prevent any future promotional marketing being sent to you via email. You can also email us at privacy@looking4.com.
With whom might we share information about you?
We may share information about you with other companies in the Looking4 group.
We may also share information about you with the following organisations:
- business partners, suppliers and sub-contractors that are necessary for us to provide the services that you have requested, in particular car park operators at your departure and/or destination locations and operators of any additional services you have purchased including transfers;
- organisations that support fraud prevention and credit risk reduction;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you in other contexts, for example through targeted advertisements placed on social media sites;
- advertiser and advertising networks on an aggregated basis, to enable wider analysis to be undertaken about our customers and the type of offers that may be most suitable. In these cases we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target;
- analytics and search engine providers that assist us in the improvement and optimisation of our site.
Information Sharing
Looking4 does not sell, rent or exchange your personal information with any third-party for commercial or other reasons.
International transfer of your personal data
When you make a booking for services that will be delivered outside of the EEA (for example, you book car parking in Japan), we will be required to transfer your personal data outside of the EEA to the operator of that service. In placing the booking you consent to us transferring the data for those purposes.
If we transfer personal data outside of the EEA, we will carry out an assessment to satisfy ourselves as to the adequacy of the recipient, put in place appropriate contractual provisions if necessary (including EU standard contractual clause agreements) and make sure that appropriate controls exist to protect personal data.
Cookie Policy
How we use cookies
Looking4.com uses temporary cookies (small text files stored on a computer). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and to make future improvements to the site.
Can we use them?
We need your permission to use cookies and will take your continued use as permission. You may delete and block all cookies from our site by changing your browser settings but this will affect the functionality of our website.
Cookies for web metrics
We make use of Google Analytics to track usage of our website. They use cookies to see how often people visit the site, how long they stay, and which pages they use.
Cookies help us to provide you with a good experience when you browse our website. They are vital to the basic performance of our website. Cookies enable critical authentication and validation, session management, and fraud prevention in addition to enabling us to remember the settings you may have previously applied, such as language or location.
We use this information to make our website better and deliver a better service to our customers.
Cookies from social networks
When we include social 'plugins', those sites can use cookies. The cookies they set allow them to monitor use but also lets them know whether you're logged in so you can quickly share content on your networks.
Third Party Cookies
If we include content from other sites they may use cookies to track how people are using their site.
More Information
For more detailed information about cookies please visit www.allaboutcookies.org.
How long do we keep information about you?
We will process your personal data in accordance with the provisions above whilst you are a customer of Looking4.
We may retain some of your personal data for up to seven years following you ceasing to be a customer, in order that we can comply with laws that apply to us. During this time we will not use your personal data, except as necessary for us to comply with laws.
Even if we keep your personal data for up to 7 years, we will only send you marketing communications in line with the guidance in the above section ‘Marketing communications’.
Your rights under data protection law
You benefit from a number of rights in respect of the personal data we hold about you. We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data.
Under certain circumstances, by law you have the right to:
- request access to and obtain a copy of your personal information (commonly known as a “data subject access request”);
- request correction of the personal information that we hold about you should any information be incomplete or inaccurate;
- request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
- object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes;
- request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;
- request the transfer of your personal information to another party.
If you wish to review, verify, correct or request erasure of your of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Looking4’s Data Protection Manager at privacy@looking4.com.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, the Company may charge a reasonable fee if your request for access is clearly unfounded or excessive.
Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request.
Automated decision making
Automated decision making means making a deci
